ISO 9000:2000 Clause 0.2: The following principles are used in a systematic manner to lead, guide and operate Valley Technologies, Inc. (VTI) successfully towards improved performance. Implementing and maintaining VTI’s quality management system that is designed to continually improve performance while addressing the needs of all interested parties.

Principle 1: Customer Focus
VTI depends on their customers and therefore understands current and future customer needs, We will meet customer requirements and strive to exceed customer expectations.

Key benefits:
    • Increased revenue and market share obtained through flexible and fast responses to market
      opportunities.
    • Increased effectiveness in the use of VTI's resources to enhance customer satisfaction.
    • Improved customer loyalty leading to repeat business.
Applying the principle of customer focus typically leads to:
    • Recognize, research and understand customer needs and expectations.
    • Ensure objectives of VTI are linked to customer needs and expectations.
    • Communicate customer needs and expectations throughout our organization.
    • Measure customer satisfaction and responding to the results.
    • Systematically manage customer relationships.
    • Ensuring a balanced approach between satisfying customers and other interested parties 
      (such as owners, employees, suppliers, financiers, local communities and society as a whole).

Principle 2: Leadership
Leaders establish unity of purpose and direction for VTI. They create and maintain the internal environment in which employees can become fully involved in achieving VTI's objectives.

Key benefits:
    • Employees will understand and be motivated towards VTI's goals and objectives.
    • Activities are evaluated, aligned and implemented in a unified way.
    • Miscommunication between levels/areas within VTI are minimized.
Applying the principle of leadership typically leads to:
    • Recognize and consider the needs of all interested parties including customers, owners,
      employees, suppliers, financiers, local communities and society as a whole.
    • Establish a clear vision of VTI’s future.
    • Set challenging goals and targets.
    • Create and sustain shared values, fairness and ethical role models at all levels.
    • Establish trust.
    • Provide employees with required resources, training and freedom to act with responsibility
      and accountability.
    • Inspire, encourage and recognize employee’s contributions.

Principle 3: Involvement of Employees
Employees at all levels are an important part of VTI and their full involvement enables their
abilities to be used to benefit both the customer and VTI.

Key benefits:
    Motivate, commit and involve employees within VTI.
    • Innovation and creativity in furthering VTI's objectives.
    • Employees are accountable for their own performance.
    • Employees eager to participate in and contribute to continual improvement.
Applying the principle of involvement of people typically leads to:
    • Employees understand the importance of their contribution and role in VTI.
    • Employees identify constraints to their performance.
    • Employees accept ownership of problems and their responsibility for solving them.
    • Employees evaluate their performance against their personal goals and objectives.
    • Employees actively seek opportunities to enhance their competence, knowledge and experience.
    • Employees freely share knowledge and experience.
    • Employees openly discuss problems and issues.

Principle 4: Process Approach
When activities and related resources are managed as a process, desired result are achieved more
efficiently and effectively.

Key benefits:
    • Lower costs and shorter cycle times through effective use of resources.
    • Improved, consistent and predictable results.
    • Focused and prioritized improvement opportunities.
Applying the principle of process approach typically leads to:
    • Systematically defining activities necessary to obtain desired result.
    • Establish clear responsibility and accountability for managing key activities.
    • Analyze and measure the capability of key activities.
    • Identify the interfaces of key activities within and between the functions of VTI.
    • Focus on factors such as resources, methods, and materials that will improve key activities
      of VTI.
    • Evaluate risks, consequences and impacts of activities on customers, suppliers and other
      interested parties.

Principle 5: System Approach to Management
Identify, understand and manage, interrelated processes as a system that contributes to VTI’s
effectiveness and efficiency in achieving our objectives.

Key benefits:
    • Integration and alignment of the processes that will best achieve the desired results.
    • Ability to focus effort on key processes.
    • Provide confidence to interested parties as to the consistency, effectiveness and efficiency of VTI.
Applying the principle of system approach to management typically leads to:
    • Structure of the system to achieve VTI's objectives in the most effective and efficient way.
    • Understanding the interdependencies between the processes of the system.
    • Structured approaches that harmonize and integrate processes.
    • Provide a better understanding of the roles and responsibilities necessary for achieving
      common objectives and thereby reducing cross-functional barriers.
    • Understand VTI’s capabilities and establish resource constraints prior to action.
    • Target and define how specific activities within the system should operate.
    • Continually improving the system through measurement and evaluation.

Principle 6: Continual Improvement
Continual improvement of overall performance is a permanent objective of VTI.

Key benefits:
    • Performance advantage through improved organizational capabilities.
    • Alignment of improvement activities at all levels to VTI's strategic intent.
    • Flexibility to react quickly to opportunities.
Applying the principle of continual improvement typically leads to:
    • Employ a consistent organization-wide approach to continual improvement of VTI's performance.
    • Provide employees with training in the methods and tools of continual improvement.
    • Continual improvement of products, processes and systems is an objective for every individual at VTI.
    • Establish goals to guide, and measures to track, continual improvement.
    • Recognize and acknowledge improvements.

Principle 7: Factual Approach to Decision Making
Analysis of data and information is used to make effective decisions.

Key benefits:
    • Informed decisions.
    • An increased ability to demonstrate the effectiveness of past decisions through reference to factual records.
    • Increased ability to review, challenge and change opinions and decisions.
Applying the principle of factual approach to decision making typically leads to:
    • Ensure that data and information are sufficiently accurate and reliable.
    • Make data accessible to those who need it.
    • Analyze data and information using valid methods.
    • Make decisions and take action based on factual analysis, balanced with experience and
      intuition.

Principle 8: Mutually Beneficial Supplier Relationships
VTI and its suppliers are interdependent and a mutually beneficial relationship enhances the ability
of both to create value

Key benefits:
    • Increased ability to create value for both parties.
    • Flexibility and speed of joint responses to changing market or customer needs and
      expectations.
    • Optimization of costs and resources.
Applying the principles of mutually beneficial supplier relationships typically leads to:
    • Establish relationships that balance short-term gains with long-term considerations.
    • Pooling of expertise and resources with partners.
    • Identify and select key suppliers.
    • Clear and open communication.
    • Share information and future plans.
    • Establish joint development and improvement activities.
    • Inspire, encourage and recognize improvements and achievements by suppliers.